Do I need to verify my age to purchase?+
Yes. All orders require age verification. We verify that you are 21 or older before completing your purchase. This is a legal requirement for the sale of nicotine and tobacco products.
How fast will my order ship?+
Orders placed before 2PM (local time, Monday–Friday) ship same day. Orders placed after 2PM or on weekends ship the next business day. Standard delivery typically takes 3–7 business days.
Do you offer free shipping?+
Yes! All orders over $50 qualify for free standard shipping. Orders under $50 have a flat shipping rate based on your location.
What is your return policy?+
We accept returns of unopened products within 30 days of purchase. Opened products cannot be returned for health and safety reasons. Please contact us to initiate a return.
Are your products authentic?+
Absolutely. We source directly from authorized distributors and manufacturers. We have a strict no-counterfeit policy and verify the authenticity of every product we carry.
Do you ship to all states?+
We ship to most US states. However, some states have restrictions on the sale of vaping products, CBD, or other items we carry. We comply with all state and local regulations and will notify you if we cannot ship to your location.
Can I change or cancel my order?+
Orders can be modified or cancelled within 1 hour of placement. After that, orders enter processing and cannot be changed. Please contact us immediately if you need to make changes.
Do you have a loyalty program?+
Yes! We offer a rewards program where you earn points on every purchase. Points can be redeemed for discounts on future orders. Create an account to start earning.
How do I track my order?+
Once your order ships, you'll receive an email with tracking information. You can also track your order from your account dashboard.
What payment methods do you accept?+
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and select other payment methods. All transactions are secured with industry-standard encryption.